| Which reports | Crashes JSO officers worked in the City of Jacksonville. Not the Highway Patrol's, the beaches police's, school board police's or the airport authority's |
|---|---|
| Where to get it | The Public Counter, Public Services Building, 450 Magnolia Street, Jacksonville, FL 32204, or any of the six district substations |
| Online | A request through the JSO Public Records Center |
| Fee | $.15 a page, $.20 for a two-sided page, $1.00 for a certified copy. A search or process fee may apply |
| How to pay | Cash, checks, credit cards or money orders |
| In the first 60 days | Only the parties, their legal representatives, insurers and the others section 316.066 lists |
| Older than two years | From the state, the Department of Highway Safety and Motor Vehicles |
| Phone | Public Records Unit (904) 630-2209 |
Which crash reports the Sheriff's Office has
In Jacksonville the sheriff is also the city's police. "Within the City of Jacksonville, the Jacksonville Sheriff's Office has six police patrol districts," JSO says, and its vision is "to serve the citizens of Duval County." A crash a JSO officer worked anywhere in those districts produces a JSO crash report.
Not every crash in the area is JSO's. Its records office is direct about it: "The Jacksonville Sheriff's Office will not have records of crash reports filed by the Florida Highway Patrol (FHP) or any of the surrounding jurisdictions (beaches police, school board police, airport authority, etc). Please contact the filing agency for these reports." If a Highway Patrol trooper worked your crash, see our Florida Highway Patrol page.
Ways to get a JSO crash report
JSO's services page names its main outlet: "Local criminal background checks, traffic crash and offense reports, arrest dockets, miscellaneous agency reports, and fingerprinting services are routinely provided through the Public Counter." The same services are offered at the district substations.
| Way | Where | Good to know |
|---|---|---|
| Public Counter | Public Services Building, 450 Magnolia Street, Jacksonville, FL 32204 | Closed weekends and federal holidays. Handles requests that take less than thirty minutes |
| District substation | Any of the six, listed below | The same limits as the counter |
| Online | JSO Public Records Center | Needs an email address. You can track the request and download records there |
| By phone | Public Records Unit, (904) 630-2209 | Weekdays from 8 a.m. |
| By mail | Jacksonville Sheriff's Office, Attn: Public Records Unit | Two addresses are given, see below |
The counter and the substations are for quick requests: they "can only process requests that require less than thirty minutes to complete." A larger request, for example a crash report together with photos and recordings, is better sent through the Public Records Center.
Two mailing addresses, two closing times
JSO's public records page gives the mailing address as 532 Riverside Avenue, Jacksonville, FL 32202. Its Public Records Center gives 501 E. Bay St., Jacksonville, FL 32202 for the same unit. The phone hours differ too: JSO's services page says 8 a.m. to 4:30 p.m. on weekdays, the Public Records Center 8 a.m. to 5 p.m. Call (904) 630-2209 before you mail anything or go late in the day.
District substations and the Police Memorial Building
JSO's answer to "How do I obtain a crash report?" lists these places "where crash reports can be obtained." Its patrol page puts it plainly: "if you need a police report, you can go to a substation."
| Location | Address |
|---|---|
| District 1 | Gateway, 5258-13 Norwood Avenue, Jacksonville, FL 32208 |
| District 2 | Merrill Crossing, 9119 Merrill Road, Jacksonville, FL 32225 |
| District 3 | Off Prominence Parkway, 8875 Liberty Ridge Drive, Suite 100, Jacksonville, FL 32256 |
| District 4 | Cedar Hills Shopping Center, 3726 Blanding Blvd, Jacksonville, FL 32210 |
| District 5 | Edward Waters University, 1767 Kings Road, Jacksonville, FL 32209 |
| District 6 | Rutgers Plaza, 1680 Dunn Avenue, Suite 39, Jacksonville, FL 32218 |
| Police Memorial Building | 501 E. Bay Street, Jacksonville, FL 32202 |
JSO's district map on its patrol page shows which district covers an address. All locations are closed on weekends and federal holidays.
What a JSO crash report costs
| Item | Charge |
|---|---|
| Traffic crash report, single page | $.15 |
| Traffic crash report, two-sided page | $.20 |
| Certified copy | $1.00 per copy |
| Search or process fee | To be determined |
JSO adds that "redactions may apply," and it takes "CASH, CHECKS, CREDIT CARDS or MONEY ORDERS." For requests that need extensive research, duplication, review or redaction, it sends a cost estimate first, and "if the estimated costs for the records exceed $100.00 the requester will be notified of the costs," then pays in advance.
The same report bought from the state costs more. The Florida Crash Portal charges $10.00 a report plus a $2.00 convenience fee for each transaction, as our Florida page explains. JSO's counter is the cheaper route if you can get there.
Who may have the report in the first 60 days
JSO's records answer quotes the state rule. Under section 316.066 of the Florida Statutes, "within the first 60 days, crash reports held by an agency may be made immediately available to the parties involved in the crash, their legal representatives, insurers, law enforcement agencies and their contract service providers, victim services programs, and any federal, state, or local governmental agency or any private person or entity acting on behalf of these agencies."
It also points to an Attorney General opinion, AGO 01-59, under which the owner of a vehicle involved in a crash may have access to the report. Who may have it after the 60 days, and the sworn statement the state asks for, are on our Florida page.
Reports older than two years
JSO keeps crash reports at its counter for a limited time: "Traffic crash reports older than two years must be obtained from the DHSMV," the state's Department of Highway Safety and Motor Vehicles. The state's mail route and its fee are on our Florida page.
If no officer wrote a report
Some crashes end without a police report. For those, JSO's crash page sends drivers to the state's Online Driver Report of a Traffic Crash, with a note: "Before proceeding to the State website to report the crash, please make sure that you have a completed crash form provided by a law enforcement agency." That form has the other party's details and can be had at the scene or from law enforcement at their offices.
JSO adds the deadline: "You are required to self-report within 10 days of the incident. (F.S. 316.066)" Your crash must meet the criteria on the state's online form. Our guide to a minor accident with no police report covers the rest.
911 calls and other records from the same crash
A crash report is often not the only record you want. JSO explains how to ask for a 911 recording: "you must provide the date of the incident and the location of the incident or the CCR number (incident/reporting agency number)." The caller's identity is confidential under Florida law, so JSO "will not be able to provide the audio if requested by the name of the caller or the phone number from which the call was made."
JSO's site also links a Crime and Traffic Crash Maps application. It is a map, not a copy of a report.
How long a request takes
The counter and the substations handle requests that take less than thirty minutes. Requests sent in are answered in turn: JSO "will respond to your request in the order in which it has been received." Its records answer explains that Florida's Public Records Act "does not contain a specific time limit (such as 24 hours or 10 days)," and that a reasonable time depends on locating the record, reviewing it for exempt information and copying it.
You may ask anonymously by phone or by mail; the online form needs an email address. JSO also warns that under Florida law email addresses are public records, so if you do not want yours released, call or write instead.
Questions about Jacksonville Sheriff's Office crash reports
How do I get a Jacksonville Sheriff's Office crash report?
At the Public Counter in the Public Services Building, 450 Magnolia Street, at any of JSO's six district substations, or by a request through the JSO Public Records Center online. You can also call the Public Records Unit at (904) 630-2209.
How much is a JSO crash report?
JSO lists a traffic crash report at $.15 for a single page or $.20 for a two-sided page, and certified copies at $1.00 per copy. A search or process fee may apply, and redactions may apply.
Can I get a Jacksonville crash report at a substation?
Yes. JSO lists its six district substations and the Police Memorial Building as places where crash reports can be obtained, and its patrol page says that if you need a police report, you can go to a substation.
Does JSO have my crash report if the Highway Patrol came?
No. JSO says it will not have crash reports filed by the Florida Highway Patrol or by surrounding jurisdictions such as the beaches police, school board police or the airport authority. Contact the agency that filed the report.
Who can get a Jacksonville crash report in the first 60 days?
Under section 316.066, the parties involved, their legal representatives, insurers, law enforcement agencies and their contract service providers, victim services programs and certain government agencies or those acting for them, as JSO's own answer quotes.
Where do I get a JSO crash report that is more than two years old?
From the state. JSO says traffic crash reports older than two years must be obtained from the Department of Highway Safety and Motor Vehicles.
How long does a JSO records request take?
JSO answers requests in the order received. Its records answer notes that Florida's Public Records Act sets no specific time limit and that a reasonable time depends on locating, reviewing and copying the record.
Can I get the 911 call from my crash?
Yes, with the date and location of the incident or the CCR number. JSO cannot release the audio if you ask by the caller's name or phone number, because the caller's identity is confidential under Florida law.
Do I have to report a Jacksonville crash myself?
If no officer wrote a report and your crash meets the state's criteria, JSO says you must self report through FLHSMV's Online Driver Report of a Traffic Crash within 10 days, under section 316.066.